Privacy Policy

Effective Date: 08/01/2025

This Privacy Policy explains how Creative Timber LLC (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use www.creativetimber.net, schedule consultations, or engage with our services. By using our site or services, you consent to this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following personal details when you interact with us:

Name

Email address

Phone number

Mailing address

Project details and consultation requests

Customer notes and design preferences

b. Automatically Collected Information

When you visit our site, we may automatically collect:

IP address

Browser type and device type

Referral source

Pages visited and time spent on site

We collect this data using tools such as Google Analytics and Meta Pixel.

2. How We Use Your Information

We use your information to:

Provide remodeling, carpentry, and design services

Respond to inquiries and customer service requests

Schedule and confirm consultations or appointments

Send project updates, promotional offers, or announcements (only with consent)

Improve website functionality and performance

Send SMS notifications, alerts, and reminders (with your opt-in)

3. SMS Text Messaging

By providing your phone number and opting in via website form, social media form, or verbal consent, you agree to receive SMS messages from Creative Timber LLC, including:

Appointment and consultation reminders

Project updates

Promotional offers and special announcements

Program Details:

Message frequency varies.

Message & data rates may apply.

Text HELP for help.

Text STOP to unsubscribe at any time.

Carriers are not liable for delayed or undelivered messages.

We do not share mobile numbers with third parties/affiliates for marketing purposes. Limited sharing with subcontractors and service providers (e.g., SMS platforms, project management tools, customer support) is permitted only to support our services.

4. Sharing Your Information

We do not sell or rent your personal information. We may share limited data with trusted service providers for:

Appointment scheduling

Email or SMS communication platforms

Web analytics (Google Analytics, Meta Pixel)

Customer relationship management systems (CRM)

These providers are contractually required to safeguard your information and use it only as authorized.

5. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your browsing experience, analyze site usage, and serve retargeting or advertising campaigns. You may disable cookies in your browser settings, though some features of the site may not function properly.

6. Data Retention and Security

We retain personal information only as long as necessary to fulfill the purposes described above or as required by law. We implement reasonable safeguards to protect your data from unauthorized access, use, or disclosure.

7. Children’s Privacy

This website is not directed to children under the age of 13. We do not knowingly collect personal information from minors. If we discover data collected from a child under 13, we will delete it in compliance with COPPA.

8. Your Rights

You may request to:

Access the personal data we hold about you

Correct inaccuracies in your data

Delete your data (subject to legal or contractual obligations)

Opt out of marketing communications at any time

To make a request, contact us at:
📧 [email protected]
📞 (512) 844-3873

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date. Your continued use of our website or services after updates constitutes acceptance of the changes.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Creative Timber LLC
Austin, Texas
📞 (512) 844-3873
📧 [email protected]